blog

Your Cloud Partners

Cloud Fundamental > Blog

Case Study: MTCnovo – Scalable and Secure Cloud Platform for Case Management | Cloud Fundamental

MTCnovo, a company tasked with managing probation services in the UK, required a secure cloud platform to host their Case Management System (CMS). This system needed to hold Official-Sensitive data and integrate with the Ministry of Justice’s central database, while providing scalability and cost-efficiency.

Key Challenges and Requirements:

  • Host sensitive offender data securely while maintaining PSN connectivity.
  • Ensure compliance with UK Government security standards.
  • Provide a scalable infrastructure capable of future growth.

Solution:

Cloud Fundamental designed and deployed a Platform as a Service (PaaS) solution on AWS to meet MTCnovo’s security and scalability needs. The infrastructure included multi-layered security services, full encryption, and compliance with PSN Protected network standards. The solution also featured auto-scaling to accommodate future growth and changing business demands.

Results:

The AWS platform significantly reduced the complexity of MTCnovo’s operations, provided cost savings, and ensured seamless integration with the Ministry of Justice’s systems. MTCnovo now benefits from a scalable, secure, and future-proof platform that supports ongoing growth and innovation​.

To see how we helped MTCnovo, view the case study document here:

MTCnovo Production Case Study_V1.1

Read More
Case Study: GDS – PSN-as-a-Service for Secure Cloud Connectivity | Cloud Fundamental

The Government Digital Service (GDS) needed to migrate a specific application to AWS while maintaining secure connectivity to the UK Government’s Public Services Network (PSN). Establishing direct PSN connectivity posed significant time and cost challenges, so GDS opted for Cloud Fundamental’s PSN-as-a-Service (PSNaaS) solution.

Key Challenges and Requirements:

  • Migrate an application to AWS while maintaining PSN connectivity.
  • Avoid the lengthy process of achieving PSN connectivity accreditation from scratch.
  • Provide secure, scalable, and cost-effective connectivity to the PSN.

Solution:

Cloud Fundamental’s PSNaaS offered pre-provisioned, secure PSN connectivity without long-term commitment. The solution allows for pay-as-you-use pricing and supports flexible traffic volumes. Cloud Fundamental handled the network setup and monitoring, ensuring GDS achieved compliance and seamless access to the PSN.

Results:

The PSNaaS solution provided GDS with a flexible and cost-effective way to connect their application to the PSN, avoiding costly delays and infrastructure setup. The solution scales easily, accommodates spikes in usage, and supports low-latency connectivity to the UK’s high-performance government network.

To view more about this solution, read the case study document here:

GDS PSN as a Service Case Study

Read More
Case Study: First Forensics – Migrating Training Solutions to the Cloud | Cloud Fundamental

First Forensics, a provider of digital forensics training and services to law enforcement, needed to move their Moodle-based training platform to AWS to improve scalability, security, and performance. The solution would support up to 10,000 users and store Official-Sensitive data, necessitating a highly secure environment.

Key Challenges and Requirements:

  • Design a secure, scalable cloud infrastructure for the Moodle training platform.
  • Meet the UK Government’s cloud-first policy and security standards for Official-Sensitive data.
  • Ensure seamless scaling to accommodate user demand and new course content.

Solution:

Cloud Fundamental implemented a solution in the AWS London Region, ensuring full compliance with security and regulatory requirements. Working with First Forensics’ in-house team, they built a proof of concept to test scalability and performance. The design included comprehensive access controls and technical solutions to secure data and maintain platform reliability.

Results:

The platform successfully scaled from 2,000 to 10,000 users and continues to provide a cost-effective, secure solution for First Forensics’ training needs. Cloud Fundamental’s expertise ensured that any issues were promptly addressed, and the system was optimized for performance. The success of this project has led to further collaborations between First Forensics and Cloud Fundamental​.

For more information about our solution, view the case study document here:

First Forensics Case Study_V1.4

Read More
Case Study: Catalyst Commodities – Cloud Migration for Secure Energy Forecasting | Cloud Fundamental

Catalyst Commodities, a provider of UK power price forecasting data, needed to develop a new web-based application for secure customer access and high performance. They approached Cloud Fundamental to help design and deliver a secure, scalable hosting platform on AWS.

Key Challenges and Requirements:

  • Build development, testing, and production environments on AWS.
  • Ensure secure customer access to the forecasting application.
  • Implement scalable architecture capable of handling varying user demand.

Solution:

Cloud Fundamental designed an AWS infrastructure that included secure access controls, remote desktop functionality for staff, and a robust back-end database. Initially using MS SQL, the database was migrated to Aurora RDS for better performance and scalability. The architecture allowed for strict separation between development, testing, and production environments, ensuring smooth deployments and data integrity.

Results:

The AWS solution provided Catalyst Commodities with a performant and scalable platform that could adjust capacity on demand. The secure infrastructure ensured that customers could access their data securely while reducing administrative overhead and hardware management costs. The successful deployment has solidified Cloud Fundamental as a trusted partner for Catalyst Commodities​.

For more information about how we assisted Catalyst Commodities, view the case study document here:

Catalyst Commodities Case Study_V1.4

Read More
Case Study: Tesla (Europe) Ltd – Migrating Energy Forecasting to the Cloud | Cloud Fundamental

Tesla (Europe) Ltd, a leader in energy industry forecasting, needed a more resilient and high-performance infrastructure for its data-heavy forecasting application. Their existing in-house solution, hosted on VMware vSphere, occasionally experienced performance issues and outages. Tesla turned to Cloud Fundamental to migrate their application to AWS, leveraging the cloud’s flexibility and scalability.

Key Challenges and Requirements:

  • Migrate the forecasting application from in-house hosting to AWS.
  • Ensure seamless connectivity between the cloud platform and Tesla’s existing on-site infrastructure.
  • Resolve resiliency and performance issues experienced on the legacy system.
  • Implement security services and a scalable infrastructure.

Solution:

Cloud Fundamental designed and built a secure AWS platform in the London region. The new system featured multi-layered security services and a VPN to ensure secure connectivity with Tesla’s corporate network. The migration was carried out in a phased approach, beginning with a proof of concept to confirm the cloud platform’s performance and stability before full implementation.

Results:

The AWS platform delivered significant performance gains, improved resiliency, and eliminated the previous infrastructure’s downtime issues. Tesla now benefits from pay-as-you-go pricing, enhanced security, and a stable, scalable infrastructure capable of supporting their growing data processing needs. Cloud Fundamental continues to provide ongoing support for Tesla’s internal and externally hosted virtual environments​

 

For more information about this solution, view the case study document here:

Tesla Case Study_V1.4

Read More
Case Study: UK Health Security Agency (UKHSA) – Scalable Pandemic Response Call Centre | Cloud Fundamental

In early 2021, the UK Health Security Agency (UKHSA) required a large-scale Single Service Centre (SSC) to manage citizen communications related to pandemic and health incident management. The call centre needed to handle 2.7 million calls per month, with a maximum of 3,750 remote agents working from home. Cloud Fundamental, in partnership with MMS and HGS, was awarded the contract to design, build, and deliver this mission-critical service.

Key Challenges and Requirements:

  • Handling a potential 2.7 million calls monthly with 3,750 agents.
  • Quick scalability to accommodate a high but unpredictable volume of calls.
  • Supporting agents working from home with bring your own device (BYOD) setups.
  • Detailed management information reporting and billing breakdowns for calls.

Solution:

Cloud Fundamental developed a highly scalable solution using Amazon Connect as the core telephony platform, ensuring secure agent access via SAML federation through Microsoft Azure. The solution used AWS Lambda and DynamoDB to dynamically route calls and provide real-time queue and utilisation data. A custom Call Manager interface was developed for agents to manage calls efficiently, while real-time analytics and reporting were powered by Amazon Glue, EventBridge, and Athena.

Results:

The system went live in September 2021, handling 700,000 call minutes per month without any outages, with an average of 360 agents logged on concurrently. The infrastructure supports dynamic scaling to meet unpredictable call volumes. The detailed reporting solutions provide UKHSA with comprehensive call data, which is vital for resource planning and operational decisions. Additional services, including new queues and options, are already planned for implementation​.

 

For more information about this solution, review the case study document here:

CF_HSA_REFERENCE_V03

Read More
Case Study: L’Oréal UK and Ireland – Enhanced Call Centre Operations | Cloud Fundamental

L’Oréal UK and Ireland, managing 36 global beauty brands, required enhancements to their existing Amazon Connect call centre. The challenge was to provide a dynamic solution that could inform customers of long wait times during periods of high call volume, while streamlining the management of 36 individual brand contact flows.

Key Challenges and Requirements:

  • Real-time long wait time notifications for customers.
  • Consolidation of 36 separate contact flows to simplify management.
  • Dynamic brand detection and tailored customer messaging.
  • Provisioning new brands efficiently without manual updates.

Solution:

Cloud Fundamental reviewed L’Oréal’s existing Amazon Connect setup and recommended consolidating the 36 contact flows into one universal flow, with dynamic brand detection powered by AWS Lambda and DynamoDB. This solution uses the incoming caller’s number to retrieve brand-specific information and provides customised prompts and agent whisper flows. Additionally, the system was designed to automatically notify customers of extended wait times during peak periods using the Check Queue Status block within Amazon Connect.

Results:

The solution not only met the original requirement of dynamic wait-time notifications but also delivered additional benefits. The consolidation of the 36 contact flows into one significantly simplified management and reduced inconsistencies between brands. The system now supports dynamic brand messaging and makes it easier to provision new brands. Following this success, HGS (L’Oréal’s outsourcing partner) has requested further analysis of the AWS infrastructure for additional improvements​.

 

For more information about this transformation, view the case study document here:

CF_LOR_REFERENCE_V03

Read More
Case Study: The Pension Regulator (TPR) – Secure and Scalable Call Centre Solution | Cloud Fundamental

In 2021, The Pension Regulator (TPR), a UK public body overseeing workplace pensions, needed a reliable call centre solution to support their Automatic Enrolment (AE) scheme. The project required a secure, cost-effective solution capable of managing around 15,000 calls per month with 120 agents working remotely. Cloud Fundamental, in partnership with Marathon Managed Services (MMS) and Hinduja Global Services (HGS), was tasked with designing and delivering this call centre infrastructure using Amazon Connect.

Key Challenges and Requirements:

  • Managing 15,000 calls monthly with a remote workforce.
  • Integration of out-of-hours, public holiday, and emergency handling.
  • Detailed call recording, quality analysis, and reporting.
  • Multi-line setup with three incoming telephone numbers, each offering different services.
  • Real-time visibility into queue status for agents and team managers.

Solution:

Cloud Fundamental leveraged Amazon Connect to create a fully managed and scalable telephony platform. The system automatically scales to meet demand, offering resilience and disaster recovery features. Using AWS Lambda and DynamoDB, the system dynamically adjusts call handling based on availability and utilisation. Additionally, a Call Manager tool was implemented to provide agents with an intuitive interface to access caller data and manage agent statuses efficiently.

Results:

The solution passed rigorous testing and went live in August 2021, handling 15,000 calls monthly with no outages and supporting up to 120 agents simultaneously. Cloud Fundamental provided robust reporting and management information tools using AWS Glue and Amazon Athena to generate detailed analytics on call outcomes. The system’s scalability ensures it can adapt to future requirements, such as adding new queues and a customer satisfaction survey solution​

For more information, view the case study document here:

CF_TPR_REFERENCE_V03

Read More
When it comes to small and medium enterprises (SMEs), AWS offers tremendous potential for cost-effective scalability. SMEs often operate with limited budgets and resources, making the cloud’s flexible pricing model a game-changer. With AWS, you only pay for what you use, allowing businesses to scale up or down according to demand without incurring unnecessary overheads.

Efficient Use of Resources

AWS’s auto-scaling features mean that SMEs can handle peak traffic without over-provisioning servers. You can add or remove resources automatically based on real-time needs, saving costs during quieter periods. This is especially beneficial for businesses experiencing seasonal fluctuations or rapid growth.

Access to Enterprise-Level Tools

One of the best aspects of AWS for SMEs is the ability to access the same enterprise-level infrastructure and services that big corporations use, but at a fraction of the cost. Tools like Amazon RDS and DynamoDB allow SMEs to manage databases efficiently, without needing expensive hardware. Meanwhile, services like AWS Lambda and EC2 Spot Instances provide computing power on demand, helping you cut costs by using resources only when necessary.

Simplified Management and Automation

AWS’s extensive suite of automation tools helps SMEs streamline operations. With services like Elastic Beanstalk and AWS CloudFormation, businesses can automate tasks such as resource provisioning, updates, and maintenance. This reduces the need for a large in-house IT team, further lowering operational costs.

Security Without Compromise

Another benefit is AWS’s shared responsibility model, which takes much of the security burden off your hands. AWS manages the physical infrastructure and core security services, while you focus on securing your applications and data. Even small businesses can access industry-leading security practices without needing to invest heavily in their own infrastructure.

Global Reach and Reliability

With AWS’s global infrastructure, SMEs can scale their businesses internationally with ease. You can deploy resources in different geographic regions, ensuring low-latency access for customers no matter where they are. Additionally, AWS’s multi-region backups and disaster recovery options give SMEs enterprise-level reliability and uptime.

Cost Management Tools

To help SMEs stay on top of costs, AWS provides several tools like AWS Cost Explorer and AWS Budgets. These allow you to monitor your usage, forecast future spending, and receive alerts if you’re nearing budget limits. By keeping track of where your money is going, you can optimise your setup and reduce wasteful spending.
In summary, AWS empowers SMEs to scale their infrastructure on-demand, access high-end tools, and manage their resources efficiently—all while keeping costs in check. By adopting AWS, your business can grow without the heavy investments typically required in traditional IT setups. With the right planning and execution, you’ll be able to harness AWS’s power to drive growth, improve efficiency, and manage costs effectively. If you’re ready to take your business to the next level, get in touch, and let us guide you through the process of setting up AWS for your specific needs!
Read More
Top Security Concerns and Solutions in Cloud Migrations | Cloud Fundamental
When businesses plan a cloud migration, security is one of the most pressing concerns. Moving to the cloud offers flexibility and scalability, but it also introduces new risks. Here’s how we approach the top security challenges and provide solutions that keep your business safe.

Data Protection and Encryption

One of the primary concerns is data security, especially when moving sensitive information like customer records or proprietary business data. During migration, there’s a risk that data could be exposed or intercepted. To mitigate this, we implement end-to-end encryption for data in transit and at rest. AWS offers a range of encryption options, but we make sure to configure these to suit your specific needs, ensuring compliance with regulations such as GDPR or HIPAA. We also help establish encryption key management practices to maintain control over your data.

Identity and Access Management (IAM)

When transitioning to the cloud, managing who has access to what data becomes more complex. This is where Identity and Access Management (IAM) policies come into play. We ensure that permissions are well-defined, using the principle of least privilege—granting access to only the systems and data each role requires. Multi-factor authentication (MFA) and role-based access control (RBAC) are standard features we incorporate into every cloud migration, ensuring that only authorised personnel can access critical resources.

Network Security and Perimeter Protection

With cloud environments, the perimeter isn’t as clearly defined as it is in on-premise setups, and this can leave businesses vulnerable to DDoS attacks, unauthorised access, and other threats. We implement Virtual Private Clouds (VPCs), firewall policies, and intrusion detection systems (IDS) to protect the network. Services like AWS Shield and AWS WAF are invaluable tools we use to safeguard your infrastructure from DDoS attacks and other malicious activities.

Securing APIs and Third-Party Integrations

The cloud thrives on integration, allowing you to connect various systems through APIs. But poorly secured APIs can be entry points for attackers. During a migration, we conduct an audit of all your APIs and implement secure API gateways to ensure they are protected. We also manage OAuth and token-based authentication to ensure only legitimate users and systems have access.

Compliance and Governance

For many industries, particularly finance, healthcare, and government, compliance is a major concern during cloud migrations. Whether it’s PCI-DSS, HIPAA, or GDPR, we ensure that all cloud configurations meet the required standards. AWS offers tools like AWS Config and CloudTrail for tracking changes, but we go a step further by setting up automated alerts and auditing processes to maintain continuous compliance.

Data Loss Prevention (DLP) and Backup

No migration plan is complete without considering the potential for data loss. Whether from user error or system failure, losing data during migration can be catastrophic. We implement data loss prevention (DLP) strategies and automated backups through AWS services like S3 and Glacier. We also ensure that your backup policies align with your recovery time objectives (RTO) and recovery point objectives (RPO), minimising downtime and data loss.

Secure Configuration and Monitoring

Once your systems are in the cloud, maintaining security isn’t a one-time action. We deploy continuous security monitoring tools like Amazon GuardDuty and CloudWatch to detect suspicious activities in real time. We also conduct regular penetration testing and vulnerability assessments to identify and address potential weaknesses. Security configuration management ensures your systems remain secure over time, adjusting as your business grows.

Insider Threats and Privileged User Monitoring

Not all threats come from outside the organisation. Insiders, whether malicious or careless, can pose significant risks during a migration. We implement monitoring and logging through services like AWS CloudTrail, enabling you to track actions taken by users, particularly those with privileged access. This helps detect unusual behaviour and provides an audit trail if something does go wrong.

Incident Response and Disaster Recovery

Finally, no security plan is complete without a strong incident response strategy. We help set up automated alerts, logging systems, and response plans to handle potential breaches or security incidents. Our solutions include disaster recovery planning, ensuring your data is backed up across multiple regions and that you have failover options in case of an unexpected event. Using services like AWS Backup and RDS Multi-AZ, we ensure minimal downtime and rapid recovery of systems.

Final Thoughts

Migrating to the cloud introduces a range of security challenges, but with the right planning and expertise, these can be overcome. By partnering with us, you’re not just getting cloud migration services—you’re getting a comprehensive security strategy that protects your data, users, and business continuity. From encryption to IAM, network protection, and compliance, we ensure your transition to the cloud is secure at every stage. Reach out to us to discuss how we can make your cloud migration not only successful but also secure, so you can focus on what matters most—growing your business.
Read More